Client Support Services

Client Support Services at Doren Specialist Hospital, Ajah

At Doren Specialist Hospital in Ajah, Lagos, our Client Support Services team is your first point of contact for every non-clinical need — from booking appointments and verifying your HMO to resolving billing questions and following up on feedback. Our goal is simple: make your experience as smooth as the care you receive from our doctors.

What Our Client Support Team Does

Whether you’re a first-time patient in Ajah or a long-standing member of the Doren family, our client support desk is built around one thing — removing friction from your hospital visit. Here’s how we support you at every stage of your care:

Call, WhatsApp, email or use our online form to book a consultation, scan, or specialist referral. We confirm your slot, send reminders, and reschedule where needed — no long queues at the front desk.

1. Appointment Booking & Scheduling

We liaise directly with HMOs and insurance providers serving Ajah, Lekki, and Sangotedo to verify your cover, process authorization codes, and confirm what your plan covers before you’re billed — so there are no surprises.

2. HMO & Health Insurance Support

Get clear breakdowns of hospital bills, ask about payment plans, and resolve billing disputes quickly through our client support desk.

3. Billing & Payment Enquiries

Every patient is assigned access to a Patient Support Officer who can speak on your behalf to clinical or administrative staff if you’re unsure who to approach or how to raise a concern.

4. Patient Advocacy

We log, review, and respond to every complaint or piece of feedback — because your experience helps us improve care across our Ajah facility.

5. Complaints, Feedback & Resolution

Need to see a specialist within Doren or be referred externally? Our team coordinates referrals, shares medical records securely, and follows up on outcomes.

6. Referrals & Specialist Coordination

Our support lines are staffed for urgent enquiries, so you always have a direct line to the hospital, even outside standard clinic hours.